Effective Date: April 17, 2025

Introduction

Welcome to SOLO. We value your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy outlines our practices regarding your information when you use our website solo.realty and services.

Information We Collect

We collect different types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, government-issued ID, and other identifiers you provide.
• Property Information: Addresses, descriptions, ownership documentation for properties you list or inquire about.
• Usage Data: IP address, browser type, pages visited, date/time of visits.
• Communication Data: Messages, voicemail transcriptions, support inquiries.

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Notifying you about changes to our services
• Allowing you to participate in interactive features
• Providing customer support
• Improving our services through analysis
• Monitoring the usage of our services
• Detecting, preventing, and addressing technical issues

Sharing Your Information

We may share your information in the following situations:

• With Your Consent: When you provide explicit consent to share your information.
• Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred.
• Legal Requirements: If required by law or in response to valid requests by public authorities.

Security of Your Information

We implement industry-standard measures (TLS in transit, AES-256 at rest, AWS KMS) to protect your data. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

Retention of Your Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

• User Accounts: Retained while active; deleted within 30 days of request.
• Transaction Records: Retained for 2 years for audit and tax purposes, then purged.
• Logs & Backups: Logs kept for 90 days; backups expire after 30 days.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – Request copies of your personal data.
• The right to rectification – Correct inaccurate or incomplete information.
• The right to erasure – Request deletion of your personal data, under certain conditions.
• The right to restrict processing – Restrict how we process your personal data.
• The right to object to processing – Object to our processing of your personal data.
• The right to data portability – Transfer your data to another controller.

Texas Data Privacy Rights

If you are a resident of Texas, you have the following rights under the Texas Data Privacy and Security Act (House Bill 3743):

• Access categories of personal data collected about you.
• Correct inaccuracies in your personal data.
• Delete personal data from our systems.
• Opt out of any sale of personal data (we do not sell personal data).
• Not be discriminated against for exercising these rights.

To exercise these rights, contact us at privacy@solo.realty. We will respond within one month.

Delaware Breach Notification

Under the Delaware Personal Data Privacy and Security Act (6 Del. C. § 12B‑101 et seq.), in the event of a security breach affecting your personal data, we will:

• Notify you by email (or postal mail if email is unavailable) without unreasonable delay, no later than 60 days after discovery.
• Provide details of the breach, the types of data involved, and mitigation steps.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have, please contact us and we will delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Review this policy periodically. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: contact@solo.realty
• By mail: SOLO Realty, Inc., 8 The Green St STE B, Dover, DE 19901